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About Us

Mission of the Business

At Fast Net Connect our mission is to simplify and streamline the process of setting up essential telecom, security, and utility services for businesses and homes. We are committed to delivering tailored, affordable, and reliable solutions by partnering with industry-leading providers. Our goal is to save our customers time and effort, enabling them to focus on what matters most—whether it’s growing their business or creating a comfortable home environment.

We partner with different local providers in your area so that you can get the best price and service available based on your Business needs and wants. We offer a “One Stop Shop” network that helps both new and existing businesses access industry-leading, affordable utility service options. Whether you need internet, security, tech products, or other utility-related services, we efficiently handle the setup process, allowing you to focus on getting your business up and running without the hassle.

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Your gateway to a
connected world

Our operations prioritize efficiency and customer satisfaction. We serve as an intermediary, managing the end-to-end setup process for internet, cable, phone, security, and other utility services. By maintaining strong relationships with providers like AT&T, ADT, and Vivint, we ensure seamless coordination and delivery of services. The company also provides POS systems for businesses, along with commercial-grade Wi-Fi equipment to meet diverse customer needs. We streamline service selection, comparison, and setup, saving customers time and frustration.

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What We Do

Our Solution

Fast Net Connect eliminates the hassle and complexity of setting up telecom, security, and utility services. By partnering with leading providers like AT&T, Spectrum, ADT, and others, we offer a one-stop-shop solution for both commercial and residential customers. Our streamlined process simplifies service selection, pricing comparisons, and setup coordination, ensuring customers receive tailored, affordable, and reliable solutions. Whether it’s high-speed internet, security systems, or POS equipment, we handle the setup process from start to finish, allowing customers to save time, reduce stress, and focus on their business or home needs.

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Our FAQS

Who can benefit from our services?

Frequently Asked Questions

What is a third-party internet service provider?

Sells Internet services from major local Internet carriers and offers them to consumers.

What types of internet services do you offer?

We offer a variety of internet service options, including:

  • Fiber Optic Internet: High-speed, reliable internet ideal for heavy usage like gaming, streaming, and businesses with high bandwidth needs.
  • Broadband Internet: A more widely available and affordable option for residential use and smaller businesses.
  • Wireless Internet: Wireless solutions for flexibility and mobility, perfect for areas without traditional wired connections.
  • Custom Business Solutions: Tailored plans with dedicated support and scalability for businesses.

How does your service differ from other ISPs?

We focus on providing personalized service with flexible plans, competitive pricing, and enhanced customer support. We partner with major carriers to offer reliable internet speeds while giving you the option of bundling additional services like security, cloud storage, and business solutions.

Service Availability & Coverage

Is your internet service available in my area? How do I set up my internet service?

Our services are available in the US States. You can check availability by entering your zip code or contacting us directly. If we don’t yet offer service in your location, we’ll let you know when it might be available.

How can I check if your internet service is available in my area?

You can easily check availability by contacting our customer support team.

Plans & Pricing

What internet plans do you offer?

We offer a range of internet plans that cater to both residential and business needs.

Contact us for pricing and plans as each area and provider differs.
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Setup & Installation

How do I set up my internet service?

After you sign up for a plan, we’ll provide instructions and equipment (if needed) for installation. In many cases, self-installation is possible, and we’ll guide you through it with easy-to-follow instructions. Alternatively, we offer professional installation for a fee.

How long does it take to set up my internet service?

Most installations could be between, same day install to up to 7 business days away or more, depending on your location and the complexity of the service or technician schedules. We’ll schedule a convenient installation time for you and keep you updated on the process.

Can I use my own router or modem?

Yes, you can use your own router or modem, as long as it meets the technical requirements for the service you’ve selected. If you’re unsure, feel free to reach out to our customer support team to verify compatibility.

Support & Troubleshooting

What should I do if I experience issues with my internet connection?

If you’re having trouble with your internet connection, try restarting your modem and router. If the issue persists, check for any service outages in your area on our website or contact our customer support team for further troubleshooting assistance.

How can I contact customer support?

You can contact us 24/7 via phone, email, or live chat. Our customer support team is always available to help with any issues related to your internet service, billing, or technical support.

What should I do if I need a technician to come to my location?

If your issue requires an on-site visit, our team will schedule a technician appointment at a time that’s convenient for you. We strive to resolve most issues remotely, but if a technician visit is necessary, we’ll arrange it promptly.

Security & Data Protection

Are there any security features included with your internet service?

We offer basic security features with every plan, including network-level firewalls and automatic updates. We also provide premium security options like VPN services, antivirus software, and malware protection as add-ons for added peace of mind.

How do you protect my data and privacy?

We take your privacy and security seriously. All your data is encrypted using industry-standard protocols. We comply with relevant data protection regulations, such as GDPR, and have strong security measures in place to safeguard your personal and payment information.

Termination & Cancellation

How do I cancel my service?

If you wish to cancel your service, please contact our customer support team. We’ll guide you through the cancellation process and explain any applicable early termination fees, if any. We recommend giving us at least [X] days’ notice to avoid any additional charges.

Is there a contract or early termination fee?

We offer both contract and non-contract options. If you have a contract, there may be an early termination fee, which will be outlined in your agreement. Our no-contract plans offer more flexibility, with no penalties for cancellation.

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What Our Customers
Are Saying

Fast Net Connect has completely transformed how we operate our store. From a seamless telecom setup to top-notch security services, we now have the peace of mind and connectivity we need to serve our customers better. Their efficiency and attention to detail are unmatched. I highly recommend them to any business owner looking for reliable solutions!

Boutique OwnerAustin, Tx

As a homeowner, having dependable services is crucial. Fast Net Connect went above and beyond to ensure my family has uninterrupted internet and a secure home. Their team was professional, responsive, and truly cared about our needs. It feels great to have a company that prioritizes customer satisfaction like they do.

HomeownerSan Antonio, Tx

Managing multiple properties is no easy task, but Fast Net Connect has been a game-changer. They provided a customized package for telecom, utility, and security services that saved us time and money. Their customer-first approach and innovative solutions are exactly what we needed. They’re a partner we can rely on!

Property ManagerHouston, Tx

Working from home means I need fast and reliable internet, and Fast Net Connect delivered beyond my expectations. Their setup process was quick, and the customer service team is always available to assist. Thanks to them, I can focus on my work without worrying about connectivity issues.

Freelance DesignerBrownsville, Tx

Fast Net Connect helped us create a secure, high-speed connection for our customers and staff. Since partnering with them, we’ve seen an increase in customer satisfaction, and their security solutions give us peace of mind. It’s rare to find a provider that combines innovation and customer care like this.

Café OwnerDallas, Tx

Contact Us

Phone
+1 (817) 748-8012
Billing & Administration
[email protected]
Tech Support
[email protected]
Location
5900 Balcones Drive #15492 Austin, TX, 78731, USA
Business Hours
Order products and services 24/7 and 7 days a week
to get you set up as soon as possible.

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